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Telecom and Media

We work with the main operators in the sector, providing them with outsourced user assistance services, the management of networks and communications and the development and evolutionary maintenance of applications in areas of specialization such as CRM solutions, the commercial catalogue, the Administrator of products-services, invoicing and distribution channel management.

A preferential focus of our activities in the sector concentrates on the outsourcing of some of the “key processes” (BPO) of the areas of the provision and ensuring of the service. These are the areas in which we provide innovative solutions for our clients.

Un foco preferente de nuestras actividades en el sector se centra en la externalización de algunos de los “procesos clave” (BPO) de las áreas de PROVISION y ASEGURAMIENTO del servicio. Estas son las áreas en las que aportamos soluciones innovadoras a nuestros clientes

  • Field Support Operations: Processes of technical and logistical support for the provision and ensuring of the service, including the management of the deployment of the network infrastructure, the coordination of civil work contracts and subcontracts, installation and maintenance, negotiation with Local Service Providers, City Halls, Transport and Logistics Companies, etc.
  • Service Delivery: Supply chain in “factory mode” for orders of Business As Usual clients which may be regarded as standardized and with predefined SLAs. Special “customized delivery” projects.
  • Service Assurance: Front-End of “Global Services” breakdowns affecting the Local Network, Monitoring Centers and Network Operation, technical assistance for breakdowns, problems and changes.
  • Personalized Management Services: Provision Services and Personalized Management for “made-to-measure” clients with whom special parameters for volumes and delivery times are signed. Availability and Capacity SLAs guaranteed by a contract, professional services with “exclusively” dedicated resources and other extended services with “added value”.
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