Service Factory
The provision of IT services from an industrial perspective
Our Service Factory approaches the clients’ business, providing security and covering their needs at all times, adapting the service to business demands in a dynamic way.
The basis of this model is the efficiency and the saving of effort by reusing media, knowledge and proven methods. For this, we apply the best ITIL practices, Lean IT and own initiatives and methodologies.
Introduction
Under the model of this “service factory” we structure operating groups into functions defined in the framework of ITIL best practices. The responsibilities and activities of all operating groups are grouped into the three functions of the service: Service Desk, Operation Management and Technical Management.
To this model we add two other differential and transversal functions: IT Governance as support for the operation and good progress of the service, and Process Improvement Office, which guarantees the evolution and continuous improvement of the services.
Advantages provided by the Service Factory
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Provision of a homogeneous service, within the framework of a catalog of services.
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Unified and global IT Governance, with respect to the different functions of the service.
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Organizational structure based on roles.
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Standardized processes and procedures, supported by ITIL and continuous improvement initiatives.
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Infrastructure, tools and standardized and unified technical resources.
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Application of efficiency plans, analyzing their degree of application (volume versus effort)
We transform service models into common objectives with those of our clients.

XABIER ROA
IT Services
x.roa@ibermatica.com
943 41 35 00
Shall we connect?
Well-applied technology usually makes things easier. If you suspect that it may also be of help to you, give us the opportunity to meet you and show you how far you can go.