Customer Service Department
Because we need to know when something doesn’t go as planned
Nobody is perfect, we can make mistakes and sometimes things just don’t work out the way we want. For those occasions we believe it is important that our clients have a place to go, where you are listened to and, in addition, you can have the certainty that we will look for a just solution. This is the “raison d’etre” for Ibermática Customer Service.
Our commitments
- Honesty. We will humbly accept our mistakes, without excuses.
- Independence. We are an autonomous service, with no direct relationship with your usual contact channel.
- Speed. In less than one week we will have studied the case and responded to your notice.
- Transparency. We will need data, to understand the matter to be addressed… and for nothing else.
- Empathy. What you tell us will be as important to us as it is to you.
- Empowerment. Our resolutions will be for immediate application, whatever they may be.
What situations will not be of our “jurisdiction”?
- The relations between Ibermática and its employees.
- Or with shareholders.
- Decisions on formalizing or not contracts or providing services or not.
- In extreme cases (so much that this has never happened), we can declare ourselves incompetent to solve certain cases.