Customer Service Department
Because we need to know when something doesn’t go as planned
- Honesty. We will humbly accept our mistakes, without excuses.
- Independence. We are an autonomous service, with no direct relationship with your usual contact channel.
- Speed. In less than one week we will have studied the case and responded to your notice.
- Transparency. We will need data, to understand the matter to be addressed… and for nothing else.
- Empathy. What you tell us will be as important to us as it is to you.
- Empowerment. Our resolutions will be for immediate application, whatever they may be.
What situations will not be of our “jurisdiction”?
- The relations between Ibermática and its employees.
- Or with shareholders.
- Decisions on formalizing or not contracts or providing services or not.
- In extreme cases (so much that this has never happened), we can declare ourselves incompetent to solve certain cases.