Services
We optimize solutions for each activity
Distribution and Logistics
Distribution and logistics companies operate in an environment in which digitalization, connectivity and automation are indispensable elements to ensure their success. In addition to this, there are other relevant conditioning factors, such as the exploitation of data for decision-making, the efficient and responsible management of the supply chain or the transformation and digitalization of the physical point of sale. All this, together with the explosion of ecommerce, omnichannel purchasing and distribution or the evolution towards a circular and low-carbon economy, make up a highly challenging scenario in which technology has a lot to contribute.
In addition, we have developed a specific line of solutions for the digital transformation of retail, under the name Retail 5.0.
Global offer in Distribution and Logistics
- Consulting and Process Reengineering. Applied to logistics, value chain (range, price, supply, point of sale) and economic-financial processes.
- Transformational Application Management. With specialization and experience in SAP, Microsoft, Altassian, legacy solutions and other relevant market products.
- AD/SI. Analysis and development of information systems in the fields of logistics, procurement, commercial, point of sale, marketing, economic-financial…
- Infrastructures. Hosting, servers, storage, virtualization, etc.
- End User Services. It is increasingly important to have a specialized service that knows how to translate business needs into a technological environment. The user transfers the incidents in his workplace from a business point of view and the support technician is able to understand that business language and translate it into a technological language to solve or facilitate the solution of the incident.
- PCI Services. Provision of Call Center services through alliances with companies specialized in the field hosted in our private cloud and under PCI certification as well as the possibility of hosting any business application in Cloud mode and with PCI certification.
- Infrastructure (Hosting, servers, storage, virtualization, etc.)
- Internet communications.
- Multichannel Contact Center maintenance with real-time and historical reporting:
- Multichannel routing management tools
- Multichannel agent interface
- Real-Time Reporting
- Historical Reporting
- Management tools available for business
- Recording solution maintenance and quality management:
- Recording plans
- Quality forms, etc.
- Speech Analytics Maintenance (real-time and historical)
- Strategic Forecasting & WFM maintenance.
- PCI Compliance Services.
- Digital solutions. Including:
- Forecasting.
- Analytics & Big Data.
- Cybersecurity: SOC, GRC consulting.
- Mobility solutions.
- Social Business.
- Blockchain.
- IoT.
We offer digital solutions that help service companies operate more efficiently and compete effectively in the new digital economy.
JORGE FLAVIO BUJANDA
Director Sector Servicios
jf.bujanda@ibermatica.com
944 310 200
Shall we connect?
Well-applied technology usually makes things easier. If you suspect that it may also be of help to you, give us the opportunity to meet you and show you how far you can go.