Telecom and Media

We help you connect with your customers

In these times of change, new actors appear, customers and their requirements evolve… all of which requires new ways of working, agility, efficiency, innovation.

It is time to move. It is time to transform.

Telecom and Media

Infographics of Ibermática’s offer for Telecom and Media.

Two main blocks stand out: Ecosystem Customer Service, left, and IT & Network Service Enablers, right.

The first, Customer Service Ecosystem, is subdivided into: Specialized pre-sales; Management, provision and delivery of the Service; Technical Support and Operation of the Service; and B2B Solutions for Operators.

The second, IT & Network Service Enablers, reflects: Consulting, Infrastructure, Applications and Network.

Both converge in a central block, where our client would fit.

Telecom and Media

Infographics of Ibermática’s offer for Telecom and Media.

Two main blocks stand out: Customer Service Ecosystem, superior, and IT & Network Service Enablers, inferior.

The first, Customer Service Ecosystem, is subdivided into: Specialized pre-sales; Management, provision and delivery of the Service; Technical Support and Operation of the Service; and B2B Solutions for Operators.

The second, IT & Network Service Enablers, reflects: Consulting, Infrastructure, Applications and Network.

Both converge in a central block, where our client would fit.

Telecom

In a market with fierce competition, where penetration of data services (mobile broadband, fixed and pay TV) continues to grow, albeit at different rates, in which customers increasingly opt for converging offers (during 2016 in Spain the quintuple packages experienced the most significant growth for another year, with 1.2 million new subscribers, up to 4.8 million*), Ibermática has 40 years of successful collaboration with Spanish operators.

In addition to our digital capabilities (in Advanced Analytics, Cloud Computing, + DevOps, Cybersecurity, etc.) and our integration, development and maintenance services (for CRM solutions, commercial catalog, product and service configurator, billing, etc.), we have offer specialized services for Telco.

It is our extensive experience in the sector that has allowed us to develop this offer tailored to the needs of the market, with the aim of helping our customers to:

  • Maximize their operational efficiency, boosting the industrialization of its ‘Context’ processes.
  • Increase the quality of service, perceived by the end customer throughout the Customer Journey.

* CNMC Sectoral Economic Report on Telecommunications and Audiovisual 2017.


Media

The communications media sector is also at a key moment. On the one hand, having to respond immediately to an increasingly demanding, dynamic and global market, with access to a wide variety of sources of information, on demand or in ‘push’ mode, with the ability to readjust its contents, in real time, to the preferences and needs of each customer. On the other hand, having to face the new challenges of an increasingly competitive and technological environment, with new digital actors with the ambition to lead the industry, new global content platforms and a broad typology of devices and applications with which the end customer is capable of consuming any type of content from anywhere.

In Ibermática we know the complexity of this context. Therefore, we have offer services aimed at companies in the communication and media sector designed specifically for them to have the ability to:

  • Monetize opportunities of a sector in full transformation, helping them to improve the consumer experience, be it digital or not, and the adoption of those new technologies that are breaking into the market.
  • Respond with agility to the demands of the end customer, helping them to develop new business models, with new actors that are breaking the “traditional rules of the game”, as is the case with ‘influencers’ (bloggers, youtubers and instagrammers), that have entered strongly into the advertising ecosystem.
 
 


In such a competitive and strategic sector we work to be better and respond to the new demands of your market.

VÍCTOR GONZÁLEZ

Telecom and Media Sector Director
v.gonzalez.martinez@ibermatica.com
913 849 100

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