BPO – Business Processes

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A “special” form of outsourcing is one in which a client entrusts us with a business process management (Business Process Outsourcing, BPO), not necessarily linked to the field of technology, for efficient management, integrating into a BPO Service Factory or creating one as desired.

We call our model I-BPO, characterized as high availability, predictable behavior, broad catalog of services, consistent quality, efficiency, competitive prices and the separation between production and delivery.

BPO - Business Processes

Infographics showing the BPO services catalog. Start on the left with a chart that shows the different services offered: Comprehensive care centers, Citizenship care, Mobility, Financial, Telcos, Broker Paquetería.

The following section on the right shows the sections Organizational structure, Process reengineering, Design and construction; and Tool Suite.

Once the relevant service has been selected, it will be passed to two models: Service Factory BPO (Standardized, Centralized, Targeted, Regulated and Industrialized) or Custom BPO (Adjusted, Unique and Customized).

BPO - Business Processes

Infographics showing the BPO services catalog. Start at the top with a chart that shows the different services offered: Comprehensive care centers, Citizenship care, Mobility, Financial, Telcos, Broker Paquetería.

In the following module, below, the sections Organizational Structure, Process Reengineering, Design and Construction are shown; and Tool Suite.

Once the relevant service has been selected, it will be passed to two models: Service Factory BPO (Standardized, Centralized, Targeted, Regulated and Industrialized) or Custom BPO (Adjusted, Unique and Customized).

BPO service factory

The factoring strategy provides multiple advantages that are also applicable in BPO initiatives. In this way, after industrializing the functions of Front and Back Office, we are able to incorporate vertical BPOs with extreme agility.

I-BPO service catalog

The high vertical knowledge acquired has allowed us to package a whole catalog of BPO services. On top of this we added a layer of tools and procedures that give us the possibility of offering closed service solutions.



Logic and simplicity are the keys to ensuring success in business processes.

JOSÉ RAMÓN TAMAYO

BPO
jr.tamayo@ibermatica.com
943 413 500

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