BPS – Business Processes

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A “special” form of outsourcing is one in which a client entrusts us with a business process management (Business Process Services, BPS), not necessarily linked to the field of technology, for efficient management, integrating into a BPS Service Factory or creating one as desired.

We call our model I-BPS, characterized as high availability, predictable behavior, broad catalog of services, consistent quality, efficiency, competitive prices and the separation between production and delivery.

BPO - Business Processes

BPS service factory

BPO - Business Processes

Infographic showing the catalog of BPO services. It begins at the top with a table that shows the different services offered: Comprehensive attention centers, Citizen attention, Mobility, Financial, Telcos, Parcel Broker.

In the following module, below, the sections Organizational structure, Process reengineering, Design and construction are shown; and suite of tools.

Once the pertinent service has been selected, two models would be used: Service Factory BPO (Standardized, Centralized, Focused, Regulated and Industrialized) or Custom BPO (Adjusted, Unique and Customized).
En el siguiente módulo, abajo, se muestra los apartados Estructura organizativa, Reingeniería de procesos, Diseño y construcción; y Suite de herramientas.

Una vez seleccionado el servicio pertinente, se pasaría a dos modelos: Service Factory BPS (Estendarizado, Centralizado, Focalizado, Regulado e Industrializado) o Custom BPS (Ajustado, Único y A medida).

BPS service factory

The factoring strategy provides multiple advantages that are also applicable in BPS initiatives. In this way, after industrializing the functions of Front and Back Office, we are able to incorporate vertical BPSs with extreme agility.

I-BPS service catalog

The high vertical knowledge acquired has allowed us to package a whole catalog of BPS services. On top of this we added a layer of tools and procedures that give us the possibility of offering closed service solutions.

Logic and simplicity are the keys to ensuring success in business processes.

Joserra Tamayo

JOSÉ RAMÓN TAMAYO

BPS
jr.tamayo@ibermatica.com
943 413 500

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